Job Description
Join our dynamic IT team as an IT Support Specialist and become the backbone of our operations! We're urgently seeking a tech-savvy professional to provide exceptional technical support to our growing team in Raleigh, NC. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a cutting-edge environment.
As a key member of our IT department, you'll be responsible for maintaining system stability, resolving technical issues promptly, and ensuring seamless daily operations. We value problem-solvers with a passion for technology and exceptional customer service skills.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure network equipment (switches, routers, firewalls)
- Provide remote and on-site technical support to 100+ employees
- Document IT processes and maintain accurate asset inventories
- Collaborate with vendors for hardware/software procurement
- Implement cybersecurity best practices and endpoint protection
Qualifications
- 3+ years of experience in IT support/help desk roles
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, Microsoft 365, and Active Directory
- Strong networking knowledge (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent troubleshooting and customer service skills
- Ability to lift 30 lbs and work flexible hours when needed