Job Description
Join our dynamic team as an IT Support Specialist in Long Beach, CA! We're urgently seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. This is a high-impact role requiring immediate availability to resolve critical system issues and maintain seamless IT operations. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a cutting-edge environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via remote and on-site assistance
- Manage Active Directory, Office 365, and cloud infrastructure
- Implement cybersecurity protocols and data backup solutions
- Document IT processes and maintain asset inventory
- Collaborate with vendors for hardware/software procurement
- Train staff on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certifications required
- Proficiency in Windows/macOS, Azure, and cloud services
- Strong troubleshooting skills for network and system issues
- Excellent customer service and communication abilities
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work flexible hours including on-call rotations