Job Description
Join our dynamic team at InnovateTech Solutions, a leading tech firm in downtown Los Angeles! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
As a key member of our IT department, you'll troubleshoot complex systems, optimize network performance, and ensure seamless digital experiences for 500+ users. Our ideal candidate thrives in fast-paced settings and possesses deep expertise in enterprise-level IT infrastructure.
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS systems, cloud services (Azure/O365), and network infrastructure
- Manage Active Directory, Group Policy, and endpoint security solutions including EDR/SIEM platforms
- Deploy and maintain virtual environments (VMware/Hyper-V) and backup systems (Veeam)
- Lead hardware/software lifecycle management including procurement, staging, and decommissioning
- Document IT processes, SOPs, and knowledge base articles using Confluence/Servicenow
- Collaborate with cross-functional teams on security audits, compliance projects, and system upgrades
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows Server administration (2016/2019), Active Directory, and PowerShell scripting
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong troubleshooting skills for network issues (TCP/IP, DNS, DHCP, VLANs)
- Experience with ticketing systems (Jira/Servicenow) and ITIL best practices
- Excellent communication skills with ability to translate technical concepts for non-technical stakeholders
- CCNA/CCNP or equivalent networking certification preferred