Job Description
Join TechFlow Solutions' elite IT support team in Houston and become the backbone of our digital infrastructure. We're seeking a passionate Senior IT Support Engineer to deliver exceptional technical support to our Fortune 500 client portfolio. This hybrid role combines hands-on troubleshooting with strategic system optimization in a fast-paced corporate environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's tech hubs.
Responsibilities
- Provide Tier 3/4 technical support for complex enterprise systems including Active Directory, VMware, and cloud infrastructure
- Lead incident management processes with SLA adherence and root cause analysis
- Design and implement IT automation scripts using PowerShell/Python
- Manage cybersecurity protocols including endpoint protection and vulnerability assessments
- Coordinate cross-functional projects with network, security, and development teams
- Document technical procedures and create knowledge base articles
- Mentor junior support staff and conduct technology training sessions
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expert knowledge of Windows Server administration and virtualization technologies
- CompTIA Security+ or equivalent cybersecurity certification
- Strong scripting abilities (PowerShell, Python, or Bash)
- Experience with ITSM tools (ServiceNow, Jira Service Desk)
- CCNA or equivalent networking certification preferred
- Excellent communication skills and customer service orientation
- Bachelor's degree in Computer Science or related field