Job Description
Join our dynamic team as an IT Support Specialist and become the backbone of our company's technical infrastructure. We're urgently seeking a proactive professional to deliver exceptional technical support across our organization. This is your opportunity to work in a fast-paced environment where your problem-solving skills directly impact business success. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in Austin's thriving tech scene.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and system access across Windows/macOS environments
- Deploy and maintain security protocols including endpoint protection and VPN access
- Document IT processes and maintain accurate knowledge base articles
- Collaborate with vendors to resolve complex technical escalations
- Support cloud infrastructure including Azure and O365 environments
- Conduct hardware/software audits and recommend system improvements
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expertise in Windows 10/11, Active Directory, and G Suite
- CompTIA A+/Network+ or equivalent technical certification required
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Experience with ticketing systems (ServiceNow/Jira) and ITSM frameworks
- Excellent troubleshooting abilities for network connectivity issues
- Ability to prioritize tasks and manage multiple high-pressure incidents