Job Description
Join NexusTech Solutions, Chicago's leading IT innovation hub, as we revolutionize enterprise support for Fortune 500 clients. We're seeking a dynamic Senior IT Support Specialist to lead our downtown Chicago team in delivering cutting-edge technical solutions. Enjoy a collaborative culture, competitive benefits including 401(k) matching, and dedicated professional development budget. Our modern downtown offices feature flexible workspaces, wellness programs, and direct access to Chicago's vibrant tech ecosystem.
Responsibilities
- Provide Tier 2-3 technical support for 500+ endpoints across Windows/macOS environments
- Manage Active Directory, Azure AD, and Intune infrastructure for enterprise clients
- Lead cybersecurity incident response including malware remediation and vulnerability patching
- Deploy and optimize virtualization solutions (VMware/Hyper-V) and cloud migrations
- Document SOPs using Confluence and maintain ITSM ticketing in ServiceNow
- Mentor junior technicians and conduct quarterly training workshops
- Collaborate with vendors for hardware/software procurement lifecycle management
Qualifications
- 5+ years of enterprise-level IT support with 2+ years in leadership role
- Expertise in Windows Server administration, Group Policy, and PowerShell scripting
- CompTIA Security+ and AWS Certified Cloud Practitioner certifications required
- Proven experience with Service Desk Plus and Jira ticket management systems
- Strong knowledge of network fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience managing Office 365 tenant migrations and hybrid configurations
- Excellent communication skills with ability to translate technical concepts for non-technical stakeholders