Job Description
We're urgently seeking a dynamic IT Support Specialist to join our Arlington team immediately! This critical role requires a tech-savvy professional who thrives in fast-paced environments. You'll be the go-to expert for resolving technical issues, optimizing systems, and ensuring seamless operations for our growing organization. If you're passionate about technology and excel at customer service, this is your opportunity to make an immediate impact!
What We Offer:
- Competitive salary + performance bonuses
- Comprehensive health benefits package
- Opportunities for rapid career advancement
- Cutting-edge tech environment
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across 150+ endpoints
- Manage Active Directory, cloud infrastructure (AWS/Azure), and security protocols
- Implement system upgrades and patch management processes
- Document technical procedures and maintain IT knowledge base
- Collaborate with cross-functional teams on digital transformation projects
- Lead disaster recovery and business continuity initiatives
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows Server administration and cloud platforms
- Strong troubleshooting skills for complex networking issues
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Excellent written/verbal communication abilities
- Able to work flexible hours including occasional on-call duties