Job Description
About TechNova Solutions: We're a leading tech innovator transforming businesses through cutting-edge IT infrastructure. Join our dynamic team in the heart of Manhattan and shape the future of enterprise technology.
The Role: We're seeking a proactive IT Support Specialist to deliver exceptional technical assistance to our Fortune 500 clients. You'll be the backbone of our operations, ensuring seamless system performance and user satisfaction in a fast-paced environment.
Why Join Us: Competitive benefits package, professional development stipends, hybrid work flexibility, and opportunities to work with emerging technologies like cloud computing and cybersecurity.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Provide Tier 1-2 support via ticketing systems and remote assistance
- Deploy and maintain security protocols including endpoint protection
- Document technical procedures and maintain knowledge base articles
- Collaborate with network and security teams on system integrations
- Conduct user training on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent technical certification
- Proficiency in PowerShell, SCCM, and virtualization (VMware/Hyper-V)
- Strong understanding of TCP/IP networking and security principles
- Experience with ServiceNow or Jira ticketing systems
- Excellent problem-solving skills with customer-first mindset
- Bachelor's degree in Computer Science or related field preferred