Job Description
Join our dynamic IT team in Mesa, AZ! We're urgently seeking a skilled IT Support Technician to deliver exceptional technical support and maintain seamless operations. This high-impact role requires a proactive problem-solver with a passion for technology and customer service. Enjoy a collaborative environment, competitive benefits, and opportunities for growth. Apply now to become part of our innovative team!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls
- Document IT procedures, incidents, and resolutions
- Collaborate with cross-functional teams on IT projects
- Ensure data security compliance and system backups
- Train users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- CompTIA A+/Network+ certification required
- Strong troubleshooting and diagnostic skills
- Excellent communication and customer service abilities
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Valid Arizona driver's license (occasional site visits)