Job Description
Join TechSolutions Inc., a leading tech innovator in San Diego's vibrant downtown core, as we revolutionize digital infrastructure for Fortune 500 clients. We're seeking a passionate Senior IT Support Specialist to become the backbone of our operational excellence. This hybrid role offers unparalleled growth opportunities in a collaborative environment where your expertise directly impacts our mission to deliver cutting-edge solutions. Enjoy competitive benefits including flexible schedules, professional development stipends, and health wellness programs.
Responsibilities
- Provide Tier 2-3 technical support for complex hardware, software, and network infrastructure issues
- Design and implement cybersecurity protocols to protect sensitive data across 500+ endpoints
- Lead system migration projects for cloud-based solutions including Azure and AWS
- Develop and maintain IT documentation, SOPs, and knowledge base articles
- Train 50+ employees on emerging technologies and security best practices
- Collaborate with cross-functional teams to optimize IT service delivery
- Monitor system performance using tools like SolarWinds and ManageEngine
Qualifications
- Bachelor's degree in Computer Science or 5+ years equivalent IT support experience
- Expert-level certifications: CompTIA Security+, Microsoft 365 Certified: Modern Admin
- Advanced proficiency in Windows Server 2019/2022 and Active Directory management
- Proven experience with virtualization (VMware/Hyper-V) and container technologies
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Exceptional problem-solving abilities with SLA-driven support metrics
- Experience managing service desks using Jira Service Desk or ServiceNow