Job Description
Join our dynamic IT team in San Antonio as a Support Specialist! You'll be the go-to technical expert for our growing enterprise, ensuring seamless operations through proactive monitoring and rapid issue resolution. Enjoy a collaborative environment with cutting-edge technology and opportunities for career advancement.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, Office 365, and network infrastructure (Cisco/Juniper)
- Deploy and maintain hardware/software including imaging systems and security protocols
- Document SOPs and create training materials for end-users
- Collaborate with vendors for hardware procurement and service-level agreements
- Lead IT security initiatives including vulnerability assessments and patch management
Qualifications
- 3+ years in enterprise IT support with A+/Network+ certifications
- Expertise in Windows Server 2019+, Azure AD, and Intune
- Strong experience with ServiceNow or Jira ticketing systems
- CCNA or equivalent networking certification required
- Excellent troubleshooting skills for hardware, software, and connectivity issues
- Ability to work flexible hours including occasional on-call rotations