Job Description
Join our dynamic IT team at NexusTech Solutions and become the backbone of our Dallas operations! We're seeking a Senior IT Support Specialist to deliver exceptional technical assistance to 150+ employees across 3 locations. You'll work in a collaborative environment with cutting-edge technology while supporting our mission to drive digital transformation. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, network issues, and cloud services (Azure/O365)
- Manage Active Directory, Group Policy, and endpoint security solutions (Intune/MDM)
- Lead IT infrastructure projects including hardware refresh cycles and system migrations
- Document SOPs, knowledge base articles, and incident reports using ServiceNow
- Train end-users on cybersecurity best practices and new technology deployments
- Collaborate with vendors for hardware procurement and service level agreements
- Monitor system health using Nagios/Splunk and proactively resolve bottlenecks
Qualifications
- 5+ years of hands-on IT support experience with Windows Server/Client environments
- Expert-level knowledge of Active Directory, DNS, DHCP, and VPN technologies
- Certification in CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator
- Experience with SCCM/Intune endpoint management and Azure AD
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Excellent communication skills with ability to train non-technical staff
- Proven project management experience for IT deployments
- Bachelor's degree in Computer Science or related field preferred