Job Description
Join PhoenixTech Solutions as a Senior IT Support Specialist and become the backbone of our dynamic technical team. We're seeking a passionate problem-solver to deliver exceptional IT services to our growing client base in the Phoenix metro area. Enjoy a collaborative environment with cutting-edge technology and opportunities for professional growth. Your expertise will directly impact business continuity and user satisfaction across diverse industries.
We offer comprehensive benefits including health insurance, 401(k) matching, and professional development stipends. Our modern downtown Phoenix office features flexible workspaces and state-of-the-art equipment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure issues
- Deploy and manage Windows 10/11 environments using SCCM and Intune
- Implement cybersecurity protocols including endpoint protection and MFA
- Manage Active Directory, O365, and Azure cloud environments
- Create and maintain technical documentation and SOPs
- Lead incident response and disaster recovery initiatives
- Mentor junior support staff and conduct technical training
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expert-level knowledge of Windows OS, Active Directory, and networking fundamentals
- Certification in CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator
- Experience with virtualization (VMware/Hyper-V) and cloud platforms (AWS/Azure)
- Strong analytical skills for complex troubleshooting and root cause analysis
- Excellent communication abilities with non-technical stakeholders
- Ability to work flexible hours including occasional on-call rotation