Job Description
Join our innovative IT team in the heart of Philadelphia! TechSolutions Inc. is seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. You'll be the go-to expert for resolving hardware/software issues, maintaining network integrity, and ensuring seamless digital operations. Enjoy a collaborative environment with cutting-edge technology and opportunities for professional growth.
Responsibilities
- Provide Tier 2/3 technical support for desktops, servers, and cloud systems
- Diagnose and resolve network connectivity, security, and application issues
- Implement and maintain cybersecurity protocols across organizational infrastructure
- Manage Active Directory, VPN configurations, and endpoint security solutions
- Create and update technical documentation and SOPs
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent industry certifications required
- Proficiency in Windows Server administration and cloud platforms (Azure/AWS)
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent troubleshooting skills with hardware/software systems
- Customer service mindset with exceptional communication abilities