Job Description
Join our dynamic team as an IT Support Specialist in Houston! We're seeking a tech-savvy professional to provide exceptional technical assistance to our growing organization. You'll be the backbone of our digital infrastructure, ensuring seamless operations and user satisfaction. If you're passionate about problem-solving and thrive in a fast-paced environment, this is your opportunity to make a tangible impact.
Responsibilities
- Diagnose and resolve hardware/software issues across 200+ endpoints
- Manage Active Directory, Office 365, and cloud infrastructure
- Implement security protocols and data protection measures
- Provide remote/on-site technical support to staff and clients
- Document IT processes and maintain knowledge base
- Collaborate with vendors for hardware/software procurement
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Service Desk platforms (Jira, ServiceNow)
- Excellent communication and customer service skills
- Ability to prioritize tasks under pressure