Job Description
Join our award-winning IT team in Tulsa! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy a dynamic environment with cutting-edge technology and opportunities for rapid career advancement. Immediate start available for qualified candidates!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 enterprise environments
- Administer Microsoft 365 (Azure AD, Intune, Exchange Online)
- Implement cybersecurity best practices and incident response
- Document SOPs and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Support hybrid workforce with VPN and remote access solutions
Qualifications
- 3+ years in enterprise IT support or helpdesk role
- CompTIA Network+ and Security+ certifications required
- Expertise in Active Directory, SCCM, and PowerShell scripting
- Strong troubleshooting skills for Windows OS and cloud services
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service abilities
- Ability to lift 30lbs for hardware installations