Job Description
Join our dynamic IT team in the heart of Washington D.C. as a Senior IT Support Specialist. You'll be the backbone of our digital infrastructure, ensuring seamless operations for high-profile clients in the nation's capital. This role offers unparalleled growth opportunities in a fast-paced environment where your technical expertise directly impacts mission-critical operations. Enjoy competitive compensation, comprehensive benefits, and the chance to work with cutting-edge technologies in a collaborative, forward-thinking workplace.
Responsibilities
- Provide Tier 2/3 technical support for 500+ users across multiple government and private sector clients
- Manage and troubleshoot complex Windows Server environments (2016/2019/2022) and Active Directory infrastructure
- Implement and maintain cybersecurity protocols including endpoint protection and network access controls
- Deploy and configure cloud solutions (Microsoft Azure, Office 365) and hybrid IT environments
- Lead IT projects including hardware refreshes, software migrations, and system integrations
- Create and maintain comprehensive documentation for network topologies, security policies, and SOPs
- Collaborate with cross-functional teams to align IT strategies with business objectives
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
- 5+ years of progressive IT support experience with enterprise environments
- Advanced certifications: CompTIA Security+, Microsoft Azure AZ-104, or Cisco CCNA
- Expert knowledge of Windows Server administration, virtualization (VMware/Hyper-V), and networking fundamentals
- Proven experience implementing cybersecurity best practices and compliance frameworks (NIST, FISMA)
- Exceptional problem-solving skills with ability to diagnose and resolve complex technical issues
- Strong written and verbal communication skills with ability to translate technical concepts to non-technical stakeholders