Job Description
Join TechFlow Solutions' award-winning IT team as we revolutionize digital infrastructure for Denver's thriving tech sector. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical service to our 500+ employees across 3 states. Enjoy hybrid work (3 days remote), comprehensive benefits, and professional development stipends.
Our Denver office features cutting-edge collaboration spaces and flexible workstations. You'll work alongside industry experts in a culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS systems, cloud services (Azure/O365), and network infrastructure
- Manage Active Directory, VPN configurations, and security protocols across hybrid environments
- Lead hardware/software deployment projects including onboarding 50+ new hires quarterly
- Document SOPs and create knowledge base articles using Confluence
- Collaborate with vendors for hardware procurement and service level agreements
- Monitor system health using SolarWinds and implement preventive maintenance
- Mentor junior support staff and conduct monthly tech training sessions
Qualifications
- 5+ years in enterprise IT support with 2+ years in hybrid environments
- Expertise in Windows Server administration and Azure AD management
- CompTIA Security+ or equivalent security certification
- Experience with ServiceNow ITSM and Jira ticketing systems
- Strong knowledge of Cisco networking and Fortinet security appliances
- Ability to lift 30lbs and install workstation components
- Excellent written communication for documentation and client interactions
- Valid Colorado driver's license for occasional site visits