Job Description
Are you a problem-solver who thrives in a fast-paced tech environment? CloudFirst Systems is seeking a talented IT Support Engineer to join our dynamic team in the heart of Seattle. We pride ourselves on delivering top-tier cloud infrastructure solutions, and our support team is the backbone of that success.
In this role, you will serve as the primary point of contact for our internal employees, ensuring seamless access to technology and resolving technical hurdles with speed and professionalism. We offer a hybrid work model, competitive benefits, and a culture that values innovation and continuous learning.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues via our ticketing system (Zendesk/ServiceNow).
- Manage the end-to-end onboarding and offboarding process for new hires, including asset provisioning and access management.
- Perform routine maintenance of workstations, printers, and mobile devices to ensure optimal performance.
- Collaborate with the Network Engineering team to troubleshoot connectivity issues and implement security protocols.
- Document technical procedures and maintain accurate knowledge base articles.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience (2+ years).
- Strong proficiency in Microsoft Office Suite, Windows 10/11, and macOS.
- Experience with Active Directory, Group Policy, and VPN configurations.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- CompTIA A+ or Network+ certification is preferred.