Job Description
Join our award-winning IT team at TechSolutions Inc. in El Paso! We're seeking a dedicated IT Support Specialist to empower our growing workforce with seamless technical solutions. This hybrid role offers competitive benefits, professional growth opportunities, and the chance to make a tangible impact in a dynamic environment. If you're passionate about technology and thrive in collaborative settings, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Deploy and manage Windows 10/11 environments using SCCM and Intune
- Diagnose and resolve complex issues across 500+ endpoints
- Document SOPs and create knowledge base articles
- Collaborate with cybersecurity team on vulnerability patching
- Support cloud infrastructure including Azure and O365
- Lead hardware refresh projects and asset management
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, SCCM, and Intune
- Strong scripting skills (PowerShell/Bash)
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent troubleshooting and communication skills
- Valid driver's license and willingness for occasional on-site visits