Job Description
Are you the go-to person when a printer jams or a laptop crashes? TechNova Solutions is looking for a dedicated IT Support Engineer to join our dynamic team in the heart of Boston. If you have a passion for technology and a knack for solving complex problems, we want to hear from you.
At TechNova, we don't just fix computers; we empower our employees with the tools they need to succeed. As part of our IT team, you will work in a fast-paced environment, supporting a diverse range of clients and internal departments. We value innovation, continuous learning, and a customer-first approach.
Responsibilities
- Provide Tier 2 & Tier 3 technical support for hardware, software, and network issues via phone, email, and remote access tools.
- Manage and maintain the company's IT inventory, ensuring all assets are tracked and up-to-date.
- Configure and deploy new workstations, peripherals, and mobile devices for employees.
- Collaborate with the Security team to implement and monitor access controls and data protection measures.
- Conduct regular training sessions to educate staff on best practices for cybersecurity and software usage.
- Monitor system performance and troubleshoot server-side issues to ensure 99.9% uptime.
Qualifications
- Minimum of 3 years of professional IT Support experience in a corporate environment.
- Strong knowledge of Microsoft Windows Server, Active Directory, and Office 365.
- Experience with remote management tools (e.g., TeamViewer, LogMeIn, PowerShell) and ticketing systems (e.g., Jira, ServiceNow).
- Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
- A+ or Microsoft 365 Certified (preferred).
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.