Job Description
Join our dynamic team as an IT Support Specialist in Indianapolis! We're seeking a tech-savvy professional to deliver exceptional technical assistance to our growing workforce. In this pivotal role, you'll be the first point of contact for resolving hardware/software issues, ensuring seamless daily operations, and driving innovation across our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote and on-site support
- Manage user accounts, permissions, and system configurations across Windows/macOS environments
- Deploy and maintain network infrastructure including routers, switches, and firewalls
- Create and maintain technical documentation, SOPs, and troubleshooting guides
- Collaborate with cross-functional teams on IT projects and system upgrades
- Implement cybersecurity best practices and conduct vulnerability assessments
- Provide onboarding/offboarding support for employees
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Microsoft 365, and cloud platforms (Azure/O365)
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Excellent troubleshooting skills with hardware (PCs, printers, peripherals)
- Experience with ticketing systems (ServiceNow, Jira) and ITIL processes
- Ability to communicate complex technical concepts to non-technical users
- Valid Indiana driver's license for occasional on-site visits