Job Description
Join our dynamic team as an IT Support Specialist in Tucson, AZ! We're urgently seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a fast-paced environment.
As a key member of our IT department, you'll be responsible for troubleshooting hardware/software issues, maintaining network security, and providing top-tier user support. If you're passionate about technology and thrive in collaborative settings, apply now to become an integral part of our innovation-driven organization.
Responsibilities
- Provide desktop and laptop support including OS installation, troubleshooting, and maintenance
- Manage Active Directory accounts, permissions, and group policies
- Install, configure, and maintain network hardware (routers, switches, firewalls)
- Delve endpoint security solutions including antivirus and encryption protocols
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with cross-functional teams on IT infrastructure projects
- Train users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+ or Network+ certification required
- Proficiency in Active Directory, Office 365, and cloud services
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Excellent troubleshooting and problem-solving abilities
- Exceptional communication skills with technical and non-technical stakeholders