Job Description
Immediate Opening for IT Support Specialist in Minneapolis! Join our dynamic team as we rapidly expand our tech infrastructure. We're seeking a proactive IT professional to deliver exceptional technical support and maintain system integrity in a fast-paced environment. This urgent hire requires immediate availability to resolve critical infrastructure challenges and ensure seamless operations.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 endpoints and Active Directory infrastructure
- Administer cloud services including Microsoft 365 and Azure environments
- Implement security protocols and conduct vulnerability assessments
- Document IT procedures and maintain service desk documentation
- Collaborate with cross-functional teams on system migrations and upgrades
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ and Microsoft 365 Certified: Modern Desktop Administrator Associate
- Expertise in Windows OS deployment, troubleshooting, and group policy management
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience with ticketing systems (ServiceNow, Jira) and ITIL processes
- Ability to prioritize critical incidents and maintain SLA compliance
- Excellent communication skills with ability to translate technical concepts