Job Description
Join our dynamic IT team at TechSolve Solutions where innovation meets reliability. We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base in the Tulsa metro area. This role is critical to maintaining operational efficiency and user satisfaction across diverse environments. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative, forward-thinking workplace.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues across Windows/macOS environments
- Manage helpdesk tickets with SLA adherence and user communication
- Deploy, configure, and maintain endpoint devices (laptops, printers, peripherals)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Support cloud infrastructure (Office 365, Azure) and SaaS applications
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent industry credentials
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong troubleshooting skills for hardware, network, and application issues
- Familiarity with ITIL processes and service management best practices
- Experience with VoIP systems and network security fundamentals
- Excellent written/verbal communication and customer service skills