Job Description
Join TechCore Solutions' elite IT support team in sunny Miami! We're urgently seeking a proactive IT Support Specialist to maintain our cutting-edge infrastructure while delivering exceptional service to 500+ users. This high-impact role combines hands-on technical troubleshooting with strategic system optimization in a fast-paced, collaborative environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career advancement in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues across Windows/macOS environments
- Implement and maintain security protocols including endpoint protection, VPN access, and compliance standards
- Deploy and optimize cloud infrastructure (Azure/O365) with emphasis on scalability and redundancy
- Document SOPs and create knowledge base articles for 95%+ self-service resolution
- Collaborate with vendors for hardware procurement and service-level agreements
- Lead disaster recovery testing and business continuity planning initiatives
- Mentor junior technicians through peer review sessions and skills workshops
Qualifications
- 5+ years enterprise IT support experience with Windows Server administration
- CompTIA Security+ and/or Microsoft Azure Fundamentals certifications required
- Expertise in Active Directory, SCCM, and Intune deployment
- Proven experience with ticketing systems (Jira/ServNow) and ITIL processes
- Advanced troubleshooting skills for network (Cisco/Juniper) and storage systems
- Strong written/verbal communication with C-level stakeholder experience
- BS in Computer Science or equivalent technical certification