Job Description
We are urgently seeking a highly skilled IT Support Specialist to join our dynamic team in Wichita, KS. This is a critical role requiring immediate availability to resolve technical challenges and ensure seamless IT operations. If you're passionate about technology and thrive in fast-paced environments, we want you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and maintain Windows-based systems and Active Directory infrastructure
- Implement cybersecurity protocols and conduct vulnerability assessments
- Deploy and configure cloud solutions including Microsoft 365 and Azure
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams to optimize system performance
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong troubleshooting skills for hardware/software/network issues
- Familiarity with cloud platforms (AWS/Azure) preferred
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional on-call duties