Job Description
Join TechNova Solutions in the vibrant heart of New Orleans! We're urgently seeking a Senior IT Support Specialist to revolutionize our digital infrastructure. As a key player in our dynamic IT team, you'll empower 500+ employees with cutting-edge technology solutions while enjoying competitive benefits, flexible work arrangements, and opportunities for professional growth. Be part of a culture that values innovation and community impact.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (AWS/Azure)
- Implement cybersecurity protocols including VPN, MFA, and endpoint protection
- Oversee network operations, including VoIP systems and wireless deployments
- Lead IT projects including hardware refresh cycles and software migrations
- Document SOPs and create technical knowledge base articles
- Mentor junior technicians and provide user training sessions
Qualifications
- 5+ years of progressive IT support experience with enterprise environments
- Expertise in Windows 10/11, macOS, and cloud platforms (AWS/Azure)
- Certification required: CompTIA Network+ or Microsoft Azure Fundamentals
- Proven experience with ServiceNow or ITSM platforms
- Strong knowledge of network security protocols and compliance frameworks
- Exceptional troubleshooting skills with hardware (PCs, printers, servers)
- Ability to manage high-pressure situations with excellent communication skills