Job Description
Join our dynamic IT team at InnovateTech Solutions and become the backbone of our digital infrastructure! We're urgently seeking a skilled IT Support Specialist to join our Seattle headquarters. As a critical member of our operations team, you'll ensure seamless technology experiences for 200+ employees while tackling cutting-edge challenges in a fast-paced startup environment. If you thrive under pressure and possess a passion for solving complex tech puzzles, this is your moment to shine. Immediate start available!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage ticketing system (ServiceNow) with SLA adherence and resolution metrics
- Deploy and maintain Windows/macOS environments including Active Directory and MDM
- Collaborate with cybersecurity team on endpoint protection and incident response
- Document SOPs and create knowledge base articles for internal use
- Support cloud services (Azure/O365) and hybrid work environments
- Lead IT projects including hardware refresh cycles and system migrations
Qualifications
- 3+ years of hands-on IT support experience with enterprise environments
- Expert-level troubleshooting skills for Windows/macOS, networking, and cloud services
- CompTIA Security+ or equivalent cybersecurity certification required
- Experience with ServiceNow/ITSM tools and ITIL best practices
- Strong scripting abilities (PowerShell/Bash) for automation
- Excellent communication skills with ability to translate technical concepts
- Ability to work rotating on-call schedule and respond to emergencies
- Valid US driver's license for occasional equipment transport