Job Description
Join our dynamic team as an IT Support Specialist in Sacramento! We're urgently hiring to support our rapidly growing client base. This is a critical role requiring immediate availability to resolve technical issues and ensure seamless IT operations. If you're a skilled problem-solver passionate about technology, apply now!
At TechSolutions Inc., we pride ourselves on innovation and client satisfaction. As an IT Support Specialist, you'll be the first point of contact for technical challenges, working in a fast-paced environment where your expertise directly impacts business success. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop, laptop, and mobile devices
- Provide remote and on-site technical support for employees and clients
- Manage Active Directory, user accounts, and system permissions
- Install, configure, and maintain network infrastructure including routers and switches
- Document technical processes and maintain an updated knowledge base
- Collaborate with cross-functional teams to implement IT security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+ and Network+ certifications (or equivalent)
- Expert knowledge of Windows OS, Microsoft Office 365, and cloud services
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Zendesk) preferred
- Ability to work flexible hours including occasional weekends