Job Description
We're seeking a dynamic IT Support Specialist to join our fast-growing tech team in Mesa, AZ. This urgent opening requires an immediate problem-solver passionate about delivering seamless technical solutions to our diverse client base. You'll be the frontline hero ensuring optimal system performance while collaborating with cross-functional teams in a hybrid work environment.
Our ideal candidate thrives in high-pressure situations, possesses expert-level troubleshooting skills, and shares our commitment to exceptional customer service. If you're ready to make an immediate impact in a cutting-edge IT environment, apply now!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Deploy, configure, and maintain desktop/laptop systems across Windows/macOS environments
- Manage Active Directory accounts, group policies, and user permissions
- Monitor network infrastructure including switches, firewalls, and cloud services
- Document IT processes, knowledge base articles, and incident reports
- Collaborate with vendors for hardware procurement and service level agreements
- Execute system backups, security patches, and compliance audits
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ or equivalent industry certifications required
- Expert knowledge of Active Directory, Azure AD, and Office 365
- Experience with ServiceNow, Jira, or similar ticketing systems
- CCNA or network administration certification preferred
- Proven ability to prioritize tasks in fast-paced environments
- Excellent written/verbal communication skills
- Valid Arizona driver's license for occasional on-site visits