Job Description
We are urgently seeking a dynamic Senior IT Support Specialist to join our rapidly growing team in Fresno, CA. This is a critical role requiring immediate availability to resolve complex technical issues and ensure seamless operations for our clients. You'll be the go-to expert for troubleshooting, system optimization, and user training in a fast-paced environment. If you're passionate about technology and thrive in problem-solving scenarios, we want to hear from you today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Deploy, configure, and maintain desktop/laptop systems and peripheral devices
- Manage Active Directory, user accounts, and security protocols
- Develop and implement IT documentation and SOPs
- Collaborate with vendors for hardware/software procurement and maintenance
- Train end-users on system usage and security best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert-level proficiency in Windows OS, Microsoft 365, and cloud services
- CompTIA A+/Network+ certifications or equivalent
- Strong knowledge of networking (TCP/IP, DNS, DHCP, VPN)
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Excellent communication and customer service skills
- Ability to work flexible hours including occasional on-call duties