Job Description
Join our dynamic IT team in Kansas City, MO, and become the backbone of our digital infrastructure! We're urgently seeking a skilled IT Support Specialist to provide exceptional technical assistance to our growing organization. You'll be the go-to expert for troubleshooting, system optimization, and user empowerment in a collaborative environment. If you thrive in fast-paced settings and possess a passion for technology, this is your opportunity to make an immediate impact while advancing your career with competitive benefits and professional growth opportunities.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud services (O365, Azure)
- Implement cybersecurity protocols and conduct security awareness training
- Deploy and maintain IT infrastructure including servers and networking equipment
- Create and update technical documentation and SOPs
- Collaborate with cross-functional teams on IT projects and system upgrades
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365 administration
- Strong knowledge of Active Directory, DNS, DHCP, and TCP/IP
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent problem-solving skills with customer service orientation
- Ability to prioritize tasks and work independently under pressure