Job Description
Join our dynamic team as an IT Support Specialist in Seattle! We're urgently hiring a tech-savvy professional to deliver exceptional IT services to our growing client base. This is a high-impact role where you'll become the go-to expert for resolving technical challenges and ensuring seamless digital operations.
At NexusTech Solutions, we pride ourselves on innovation and employee growth. As part of our Seattle-based team, you'll work in a collaborative environment with cutting-edge technology and opportunities for professional development. This urgent opening requires immediate availability – apply today to secure your spot in this exciting opportunity!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues across 500+ endpoints
- Deploy and manage Windows/macOS systems, Active Directory, and cloud infrastructure (Azure/O365)
- Execute security protocols including vulnerability assessments and patch management
- Create and maintain IT documentation, SOPs, and knowledge base articles
- Collaborate with vendors for hardware procurement and service-level agreements
- Lead cross-functional IT projects including migrations and system upgrades
- Mentor junior staff and conduct end-user training sessions
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert-level certifications: CompTIA A+/Network+ or Microsoft 365 Certified
- Proficiency in Active Directory, SCCM, Intune, and endpoint security tools
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Excellent problem-solving abilities with customer-centric communication
- Ability to work flexible hours during critical incidents