Job Description
We're urgently seeking a dynamic IT Support Specialist to join our award-winning team in Kansas City, MO. This is a rare opportunity to make an immediate impact in a fast-paced environment where your expertise will directly shape our technological infrastructure. If you're passionate about solving complex technical challenges and thrive in collaborative settings, apply now to become a cornerstone of our digital transformation journey.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage and troubleshoot Windows 10/11, Active Directory, and Office 365 environments
- Deploy and maintain cybersecurity protocols including endpoint protection and VPN
- Document IT processes and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and system integrations
- Lead disaster recovery testing and business continuity initiatives
- Maintain 99.9% system uptime through proactive monitoring and maintenance
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ or equivalent certification required
- Expertise in Windows Server administration and virtualization (VMware/Hyper-V)
- Strong knowledge of LAN/WAN networking and TCP/IP protocols
- Experience with ServiceNow or ITSM platforms for ticket management
- Excellent troubleshooting skills with ability to diagnose complex issues
- CCNA or Network+ certification preferred
- Ability to work flexible hours including occasional on-call rotations