Job Description
Join our dynamic team at TechFlow Solutions as we urgently expand our IT support operations in sunny San Diego! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This critical role offers immediate impact with competitive compensation and comprehensive benefits. If you thrive in fast-paced environments and excel at solving complex tech challenges, apply now and become part of our innovation-driven culture!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across diverse systems
- Manage and resolve service tickets using ITIL methodologies with SLA adherence
- Deploy and configure endpoints including laptops, mobile devices, and printers
- Conduct cybersecurity audits and implement vulnerability remediation protocols
- Document technical processes and create knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Train end-users on new technologies and best practices
Qualifications
- 3+ years in IT support with enterprise-level experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and cloud services (Azure/O365)
- Experience with ticketing systems (ServiceNow/Jira) and remote management tools
- Strong analytical skills and ability to troubleshoot complex systems
- Excellent communication skills and customer service orientation
- Valid California driver's license for occasional on-site support