Job Description
Join our dynamic team at InnovateTech Solutions as an IT Support Specialist in Portland! We're urgently seeking a skilled professional to provide exceptional technical support and drive our digital infrastructure forward. This is a high-impact role where you'll troubleshoot complex systems, optimize user experiences, and contribute to cutting-edge IT initiatives. If you're passionate about technology and thrive in fast-paced environments, apply now to make an immediate impact!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues across 500+ users
- Manage Active Directory, Azure AD, and O365 environments with 99.9% uptime
- Deploy and maintain endpoint security solutions (Antivirus, EDR, MDM)
- Document IT processes and create knowledge base articles for team scalability
- Collaborate with cross-functional teams on cloud migration projects
- Lead disaster recovery testing and incident response protocols
- Train employees on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, Linux, and virtualization (VMware/Hyper-V)
- Strong networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Certifications: CompTIA A+/Network+, Microsoft 365 Certified: Modern Desktop Administrator
- Proven experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent problem-solving skills with ability to diagnose complex issues
- Ability to prioritize tasks and manage multiple urgent requests