Job Description
Join our award-winning IT team in Oklahoma City and become the technical backbone of our growing enterprise! We're urgently seeking a Senior IT Support Specialist to deliver exceptional user experiences through proactive problem-solving and innovative solutions. This role offers rapid career growth in a collaborative environment where your expertise directly impacts business success. Enjoy competitive benefits, flexible work arrangements, and the chance to work with cutting-edge technology in a city known for its vibrant tech community.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (AWS/Azure)
- Deploy and maintain network hardware (Cisco, Meraki) and security protocols
- Lead incident response for critical outages with SLA adherence
- Document SOPs and create technical training materials for end-users
- Collaborate with vendors for hardware/software procurement and licensing
- Implement cybersecurity best practices including MFA and endpoint protection
Qualifications
- 5+ years in enterprise IT support with Windows Server 2019/2022 expertise
- CompTIA Security+ and Microsoft 365 Certified: Modern Desktop Administrator
- Advanced knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with service desk tools (ServiceNow, Jira Service Desk)
- Strong scripting abilities (PowerShell, Python) for automation
- Excellent communication skills with ability to train non-technical staff
- Proven troubleshooting skills for hardware, software, and connectivity issues