Job Description
Join Nashville's premier tech innovator as we urgently seek an IT Support Specialist to power our rapidly growing team! This is a rare opportunity to become the backbone of our operations in Music City's thriving tech scene. We're looking for a tech-savvy problem-solver who thrives in dynamic environments and wants to make an immediate impact. Enjoy a competitive salary, comprehensive benefits package, and the chance to work with cutting-edge technology in a collaborative, award-winning workplace culture. Apply today and start your journey with us!
Responsibilities
- Provide Tier 2-3 technical support for 200+ employees across hardware, software, and network infrastructure
- Manage Active Directory, Azure AD, and O365 environments with 99.9% uptime SLA
- Implement and maintain cybersecurity protocols including MFA, VPN, and endpoint protection
- Lead hardware refresh cycles and IT asset management processes
- Document SOPs and create knowledge base articles for IT operations
- Collaborate with vendors for software licensing and hardware procurement
- Support hybrid work environment with remote desktop and cloud solutions
Qualifications
- 3+ years of progressive IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, and Linux administration
- CompTIA Security+ or equivalent cybersecurity certification required
- Proven experience with Microsoft 365 and Intune management
- Strong troubleshooting skills across networking, security, and cloud services
- Excellent communication abilities with both technical and non-technical stakeholders
- Ability to prioritize critical incidents and work under pressure