Job Description
Join our dynamic IT team at TechCore Solutions and become the backbone of our digital infrastructure! We're urgently seeking a passionate IT Support Specialist to join our Detroit headquarters. In this critical role, you'll provide frontline technical assistance to 200+ employees, ensuring seamless daily operations while troubleshooting complex systems. Enjoy a collaborative environment with cutting-edge technology, comprehensive benefits, and growth opportunities in a rapidly expanding tech firm. Perfect for problem-solvers who thrive in fast-paced settings!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, permissions, and group policies
- Deploy and maintain network infrastructure (routers, switches, firewalls)
- Provide exceptional user support via ticketing system and remote assistance
- Document SOPs and create knowledge base articles for recurring issues
- Coordinate with vendors for hardware procurement and warranty services
- Implement cybersecurity best practices including endpoint protection
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ certification or equivalent practical knowledge
- Expertise in Windows 10/11, Office 365, and virtualization (VMware)
- Strong understanding of TCP/IP networking and cloud services (Azure/O365)
- Proven ability to prioritize tasks and manage multiple escalations
- Excellent written/verbal communication and customer service skills
- Experience with ITIL processes and ticketing systems (ServiceNow/Jira)