Job Description
We're urgently seeking a proactive IT Support Specialist to join our dynamic team in Portland, OR. As a critical member of our IT department, you'll empower our workforce by resolving technical challenges swiftly and delivering exceptional user experiences. This full-time role offers competitive compensation, growth opportunities, and the chance to work with cutting-edge technologies in a collaborative environment.
What We Offer: Comprehensive health benefits, flexible work arrangements, professional development stipend, and a culture that values innovation and work-life balance.
Responsibilities
- Provide first-line technical support via phone, email, and in-person for 200+ employees
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure deployments
- Implement security protocols and ensure compliance with company policies
- Document IT processes and create user training materials
- Collaborate with vendors for hardware/software procurement and maintenance
- Support AV equipment and video conferencing systems
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expert proficiency in Windows 10/11, macOS, and Microsoft 365
- Active Directory, VPN, and networking fundamentals (TCP/IP, DNS)
- CompTIA A+/Network+ certification or equivalent
- Exceptional troubleshooting and customer service skills
- Experience with ITSM tools (ServiceNow, Jira Service Desk)
- Ability to prioritize tasks and work under pressure