Job Description
We are looking for a dedicated IT Support Specialist to join our dynamic team in Long Beach, CA. In this role, you will be the first line of defense for our internal users, ensuring seamless technology operations and minimal downtime. We value problem-solving, clear communication, and a proactive approach to IT infrastructure.
As a key member of our technology department, you will collaborate with cross-functional teams to implement solutions that drive business efficiency. If you have a passion for technology and enjoy helping people overcome technical challenges, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certifications.
- Modern work environment with a focus on employee well-being.
- Access to cutting-edge technology and tools.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to resolve hardware, software, and network issues.
- Manage and maintain the company's IT inventory, including the procurement, deployment, and decommissioning of equipment.
- Configure and troubleshoot desktop environments, including Windows 10/11, macOS, and mobile devices.
- Administer Active Directory and Office 365 environments, managing user accounts, permissions, and security policies.
- Collaborate with the network engineering team to monitor system health and resolve connectivity issues.
- Document all technical issues, resolutions, and procedures in the Help Desk ticketing system (e.g., ServiceNow, Jira).
- Conduct regular hardware and software audits to ensure compliance with company standards.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field; equivalent work experience is accepted.
- CompTIA A+ and Network+ certification is strongly preferred.
- Minimum of 2-4 years of experience in a Help Desk or IT Support role.
- Proven experience with Microsoft Active Directory, Group Policy, and Office 365.
- Strong knowledge of TCP/IP networking, VPNs, and firewall configuration.
- Excellent interpersonal and verbal communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to prioritize multiple tickets and manage time effectively in a fast-paced environment.