Job Description
Join TechCorp Solutions' dynamic IT team as a Senior IT Support Engineer in Sacramento. We're seeking a tech-savvy professional to deliver exceptional technical support to our growing enterprise client base. Enjoy a collaborative environment, cutting-edge technology stack, and competitive benefits including health insurance, 401k matching, and professional development stipends. Your expertise will directly impact business continuity and user satisfaction across 200+ endpoints.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure issues
- Manage Active Directory, Exchange Online, and cloud-based SaaS applications
- Deploy and maintain endpoint security solutions including EDR and MDM platforms
- Document IT processes and create knowledge base articles for internal stakeholders
- Collaborate with vendors to resolve complex technical escalations
- Lead IT projects including hardware refresh cycles and system migrations
Qualifications
- 5+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, and Linux administration
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator Associate
- Strong understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience with ticketing systems (ServiceNow, Jira) and ITIL processes
- Excellent troubleshooting skills for hardware, software, and connectivity issues
- Ability to work independently and manage multiple competing priorities