Job Description
Join our dynamic team at Mountain Tech Solutions, where innovation meets reliability! As Colorado Springs' premier IT service provider, we're seeking an IT Support Specialist to deliver exceptional technical support to our diverse client base. You'll be the backbone of our operations, ensuring seamless digital experiences for businesses across the Front Range. Enjoy competitive benefits, professional growth opportunities, and a culture that values problem-solvers and tech enthusiasts. If you thrive in fast-paced environments and love turning technical challenges into solutions, this is your next career move!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure issues
- Manage Active Directory, user accounts, and system permissions across hybrid environments
- Deploy and configure Windows/macOS workstations, peripherals, and cloud solutions
- Document IT processes, SOPs, and knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service-level agreements
- Conduct cybersecurity awareness training for end-users
- Monitor system health using tools like SolarWinds and ManageEngine
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent industry certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365 administration
- Strong knowledge of TCP/IP networking, DNS, and DHCP protocols
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills with ability to translate technical concepts for non-technical users
- Valid Colorado driver's license for occasional on-site visits