Job Description
Join our dynamic IT team in Atlanta as a Senior IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our robust infrastructure. Enjoy hybrid work, comprehensive benefits, and opportunities for career growth in Atlanta's thriving tech scene. If you're passionate about solving complex technical challenges and elevating user experiences, this role is for you.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and maintain desktop/laptop imaging solutions via SCCM
- Lead cybersecurity initiatives including endpoint protection and vulnerability scanning
- Document SOPs and maintain IT asset management systems
- Collaborate with cross-functional teams on IT projects and system upgrades
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA Security+ and Microsoft 365 Certified: Modern Desktop Administrator
- Proficiency in PowerShell scripting and automation tools
- Strong knowledge of Windows Server 2019+ and Linux administration
- Experience with ticketing systems (ServiceNow) and ITIL frameworks
- Bachelor's degree in Computer Science or related field preferred