Job Description
We are seeking a highly skilled IT Support Specialist to join our dynamic team in Mesa, AZ. At Apex Digital Solutions, we pride ourselves on delivering exceptional technical support to our employees and clients. If you have a passion for technology and a knack for solving complex problems, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Flexible work environment with hybrid options.
- Professional development and certification reimbursement.
- A collaborative and innovative culture.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone, email, and ticketing systems.
- Configure and manage end-user devices including laptops, smartphones, and printers.
- Perform regular system maintenance, updates, and security patching.
- Assist in the deployment and management of new hardware and software installations.
- Collaborate with the IT team to improve workflow efficiency and user experience.
Qualifications
- Associate or Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum of 2-3 years of professional IT support or helpdesk experience.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Active Directory, Office 365, and remote access tools (VPN, RDP).
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- CompTIA A+ certification is a plus.