Job Description
Join our dynamic team at TechSolutions KC, a leading IT services provider in Kansas City's thriving tech corridor. We're seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to our diverse client base. In this pivotal role, you'll be the frontline hero resolving complex system issues while maintaining a seamless digital experience for our partners. Enjoy a collaborative environment with cutting-edge technology and clear pathways for career advancement.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Diagnose and resolve complex system issues across Windows and macOS environments
- Implement and maintain cybersecurity protocols including VPNs and endpoint protection
- Manage Active Directory, Office 365, and cloud-based IT systems
- Document technical procedures and create user training materials
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 3+ years of progressive IT support experience in enterprise environments
- CompTIA Network+ and Security+ certifications required
- Expertise in Microsoft Azure and cloud infrastructure management
- Strong troubleshooting skills for hardware, network, and software issues
- Experience with ServiceNow or ITSM platforms
- Excellent communication skills with technical and non-technical stakeholders