Job Description
Immediate opening for IT Support Specialist in Portland, OR! Join our dynamic team at TechFlow Solutions where we empower businesses with cutting-edge technology solutions. We're seeking a passionate IT professional to provide exceptional technical support and maintain our clients' digital infrastructure. This urgent role offers competitive compensation, growth opportunities, and the chance to work with innovative technologies in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain cloud infrastructure (AWS/Azure) and on-premise systems
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document IT processes, incidents, and resolutions in ServiceNow
- Collaborate with cross-functional teams on security and compliance initiatives
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Strong problem-solving skills with ability to diagnose complex technical issues
- Excellent communication skills and customer service orientation