Job Description
Join our dynamic tech team at InnovateKC Solutions, where cutting-edge IT meets Midwest charm. We're seeking a passionate IT Support Specialist to empower our growing client base with seamless technical solutions. You'll be the hero behind the scenes, ensuring businesses across Kansas City operate at peak efficiency. Enjoy a collaborative culture with competitive benefits, professional development opportunities, and the chance to shape the future of tech support in the heartland.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, O365, and cloud infrastructure deployments
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Train end-users on new technologies and best practices
- Monitor system health and proactively resolve performance bottlenecks
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA Network+ or Security+ certification required
- Proficiency in PowerShell scripting and automation tools
- Strong troubleshooting skills for network and infrastructure issues
- Experience with cloud platforms (Azure/AWS) preferred
- Excellent communication skills and customer service mindset
- Ability to manage multiple priorities in a fast-paced environment