Job Description
Join our dynamic team at Mountain Tech Solutions and become the backbone of our clients' digital infrastructure. As a Senior IT Support Specialist in Colorado Springs, you'll deliver exceptional technical support to diverse industries while advancing your career in one of America's fastest-growing tech hubs. We offer competitive benefits, flexible work arrangements, and opportunities for professional growth.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, VPN configurations, and cloud infrastructure (AWS/Azure)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Train end-users on best practices for data protection and system usage
- Document technical processes and create knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Lead incident response and disaster recovery initiatives
Qualifications
- 3+ years of hands-on IT support experience with Windows/Linux systems
- CompTIA Security+ or equivalent cybersecurity certification
- Proficiency in networking (TCP/IP, DNS, DHCP) and cloud platforms
- Strong troubleshooting skills for hardware and software issues
- Experience with ticketing systems (ServiceNow, Jira) and ITIL practices
- Excellent communication skills with technical and non-technical stakeholders
- Bachelor's degree in Computer Science or related field preferred